Guest information
Notes and information on reservations and accommodation
Here you will find tips and information about reservations and accommodation. If you have not found the answer to your question, please feel free to contact us.
Phone: +49 69 87006 1045
How to Make a Reservation for Toyoko Inn
Please visit Toyoko Inn Official Website for an easy and convenient reservation. You can access from computers, tablets, smart phones, and cell phones.
Making reservations from smart phones and cellphones: https://de.ffm.toyoko-inn.com
- You can make reservations starting six months prior to the date or your stay.
- You can first check room availability, pricing, and other necessary information on the search screen to make a reservation.
Check-in & Rezeption
- Check-in is from 15:00. Please come to the front desk We can process your check-in before 15:00, but you will not be able to enter your room until 15:00.
- Accommodation rates must be paid at check-in. The receipt will be available at check-out.
- Bar soaps, shower caps, razors, and combs are available at the front desk. Nightgowns are at the lobby near the front desk. (Some hotels have nightgowns in the room.)
- Please come to the front desk for rental services.
- Paid services including photocopying, fax, cleaning and delivery are handled at the front desk.
When Going Out
- There is no curfew for guests who have already checked in, but please leave the room key at the front desk if your room key is a cylinder key.
Late Arrivals and Cancellations
- Toyoko Inn will cancel your reservation if you do not check-in by the planned arrival time without notice. Please make sure to contact the hotel if you will arrive later than the planned time.
- You will be charged 90% of cancellation fee if you cancel after 16:00 on the day of your reservation. However, there may be exceptions with group or OTA reservations and corporate contracts.
Check-out
- Check-out is until 10 a.m.
- An extension fee will be charged if you do not check out on time.
- Up to 12 p.m. we charge an additional 10 euros, in the case of an extension until 2 p.m. the additional costs are 20 euros. After 2:00 p.m., the full overnight rate applies unless the room has already been rented to someone else.
- If all rooms are reserved, an extension of the stay is not possible.
Cleaning of Rooms for Multiple-night Stays
- Room cleaning will be finished by 15:00 unless otherwise requested. Please make a request at the front desk beforehand if you wish to have your room cleaned earlier.
Room Change for Long Term Guests
- Here at Toyoko Inn, we strive to provide you a pleasant stay by cleaning your rooms. We ask long-term guests to change their room after the 8th night for complete room cleaning.
About the accommodation service for children
- At Toyoko Inn, childrenup to the age of 12 are not charged an accommodation fee if they sleep in the same bed as a parent.
- Children sleeping alone in one bed or children who are 13 years or older will be charged the same as adults.
- In case parents want to share the bed with their children, only one child per bed is allowed.
- If you stay in a twin room with an adult and a child, fee still applies for the child.
- There is no charge for a child who sleeps in the same bed as a parent, but amenities, towels, pillows, etc. will not be provided. Those are available for an extra charge if required.
- Depending on the hotel, there are some room types in which this service is not available.
- Cots are not available.
Meeting Visitors at the Hotel
- Please meet your visitors in the lobby.
Underage Guests without Guardians
- Toyoko Inn may contact a guardian when underage guests are staying at the hotel by themselves.
- There may be cases where we may refuse accommodating underage guests without guardians.
