{"id":11187,"date":"2021-09-20T08:11:22","date_gmt":"2021-09-20T06:11:22","guid":{"rendered":"http:\/\/toyoko-inn.de.w01c970b.kasserver.com\/faq\/"},"modified":"2024-11-15T16:32:14","modified_gmt":"2024-11-15T15:32:14","slug":"faq","status":"publish","type":"page","link":"http:\/\/de.ffm.toyoko-inn.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<style type=\"text\/css\" id=\"style-css-av-ohnb1s-e9666e930fbd40f9529e8e1648521105\">\n.avia-section.av-ohnb1s-e9666e930fbd40f9529e8e1648521105{\nbackground-repeat:no-repeat;\nbackground-image:url(http:\/\/de.ffm.toyoko-inn.com\/wp-content\/uploads\/2022\/01\/reception.jpg);\nbackground-position:center center;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-ohnb1s-e9666e930fbd40f9529e8e1648521105 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll  av-minimum-height av-minimum-height-75  container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='75'><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-11187'><div class='entry-content-wrapper clearfix'>\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='welcome'  class='avia-section av-lu08fk-a9680426ea88be0ba05972676ac589e0 main_color avia-section-default avia-no-border-styling  avia-builder-el-1  el_after_av_section  el_before_av_section  avia-bg-style-scroll  container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-11187'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" id=\"style-css-av-l8aca8-63cc759e04bfbebc7294d8cc3e2b291c\">\n.flex_column.av-l8aca8-63cc759e04bfbebc7294d8cc3e2b291c{\npadding:50px 50px 50px 50px;\n}\n<\/style>\n<div class='flex_column av-l8aca8-63cc759e04bfbebc7294d8cc3e2b291c av_two_third  avia-builder-el-2  el_before_av_one_third  avia-builder-el-first  first flex_column_div '   ><p>\n<style type=\"text\/css\" id=\"style-css-av-jnrnts-e33d08d3848c99824d49744af044ffda\">\n#top .av-special-heading.av-jnrnts-e33d08d3848c99824d49744af044ffda{\npadding-bottom:10px;\n}\n<\/style>\n<div  class='av-special-heading av-jnrnts-e33d08d3848c99824d49744af044ffda av-special-heading-h1 blockquote modern-quote  avia-builder-el-3  el_before_av_heading  avia-builder-el-first  '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Guest information<\/h1><div class='special-heading-border'><div class='special-heading-inner-border'><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" id=\"style-css-av-hgy31s-e295c32e10ee735b659af940f15ede17\">\n#top .av-special-heading.av-hgy31s-e295c32e10ee735b659af940f15ede17{\nmargin:0 0 0 0;\npadding-bottom:10px;\n}\n<\/style>\n<div  class='av-special-heading av-hgy31s-e295c32e10ee735b659af940f15ede17 av-special-heading-h2 blockquote modern-quote  avia-builder-el-4  el_after_av_heading  el_before_av_textblock  '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Notes and information on reservations and accommodation<\/h2><div class='special-heading-border'><div class='special-heading-inner-border'><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>Here you will find tips and information about reservations and accommodation. If you have not found the answer to your question, please feel free to contact us.<\/p>\n<p>Phone: <a href=\"tel:+4969870061045\">+49 69 87006 1045<\/a><\/p>\n<\/div><\/section><\/p><\/div><div class='flex_column av-evjtds-f75350507e2501e4b9fcbedf53f843fd av_one_third  avia-builder-el-6  el_after_av_two_third  avia-builder-el-last  symbole flex_column_div '   ><p>\n<style type=\"text\/css\" id=\"style-css-av-bj5r5c-61f9d9c603e827395097a302129c5c91\">\n.av_font_icon.av-bj5r5c-61f9d9c603e827395097a302129c5c91{\ncolor:#8b8b8b;\nborder-color:#8b8b8b;\n}\n.av_font_icon.av-bj5r5c-61f9d9c603e827395097a302129c5c91 .av-icon-char{\nfont-size:40px;\nline-height:40px;\nwidth:40px;\n}\n<\/style>\n<span  class=\"av_font_icon av-bj5r5c-61f9d9c603e827395097a302129c5c91 avia_animate_when_visible av-icon-style-border avia-icon-pos-left col_symbol avia-icon-animate \"><span class='av-icon-char' aria-hidden='true' data-av_icon='\uf151' data-av_iconfont='flaticon' ><\/span><span class='av_icon_caption av-special-font'>Safe<\/span><\/span><br \/>\n\n<style type=\"text\/css\" id=\"style-css-av-9kz6cw-8d4c170f14a96a2332a7675faf596486\">\n.av_font_icon.av-9kz6cw-8d4c170f14a96a2332a7675faf596486{\ncolor:#8b8b8b;\nborder-color:#8b8b8b;\n}\n.av_font_icon.av-9kz6cw-8d4c170f14a96a2332a7675faf596486 .av-icon-char{\nfont-size:40px;\nline-height:40px;\nwidth:40px;\n}\n<\/style>\n<span  class=\"av_font_icon av-9kz6cw-8d4c170f14a96a2332a7675faf596486 avia_animate_when_visible av-icon-style-border avia-icon-pos-left col_symbol avia-icon-animate \"><span class='av-icon-char' aria-hidden='true' data-av_icon='\uf132' data-av_iconfont='flaticon' ><\/span><span class='av_icon_caption av-special-font'>Air conditioner<\/span><\/span><br \/>\n\n<style type=\"text\/css\" id=\"style-css-av-6t7s8g-f10e9a572efe5de1be0708fd6406a61b\">\n.av_font_icon.av-6t7s8g-f10e9a572efe5de1be0708fd6406a61b{\ncolor:#8b8b8b;\nborder-color:#8b8b8b;\n}\n.av_font_icon.av-6t7s8g-f10e9a572efe5de1be0708fd6406a61b .av-icon-char{\nfont-size:40px;\nline-height:40px;\nwidth:40px;\n}\n<\/style>\n<span  class=\"av_font_icon av-6t7s8g-f10e9a572efe5de1be0708fd6406a61b avia_animate_when_visible av-icon-style-border avia-icon-pos-left col_symbol avia-icon-animate \"><span class='av-icon-char' aria-hidden='true' data-av_icon='\uf121' data-av_iconfont='flaticon' ><\/span><span class='av_icon_caption av-special-font'>Wi-Fi<\/span><\/span><br \/>\n\n<style type=\"text\/css\" id=\"style-css-av-6cid00-448b7d1e87bb5b2aa1786f80227d764f\">\n.av_font_icon.av-6cid00-448b7d1e87bb5b2aa1786f80227d764f{\ncolor:#8b8b8b;\nborder-color:#8b8b8b;\n}\n.av_font_icon.av-6cid00-448b7d1e87bb5b2aa1786f80227d764f .av-icon-char{\nfont-size:40px;\nline-height:40px;\nwidth:40px;\n}\n<\/style>\n<span  class=\"av_font_icon av-6cid00-448b7d1e87bb5b2aa1786f80227d764f avia_animate_when_visible av-icon-style-border avia-icon-pos-left col_symbol avia-icon-animate \"><span class='av-icon-char' aria-hidden='true' data-av_icon='\uf153' data-av_iconfont='flaticon' ><\/span><span class='av_icon_caption av-special-font'>Flat screen TV<\/span><\/span><\/p><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='apartements'  class='avia-section av-4mys74-0964e94d96d934d543d89711a9a0f152 main_color avia-section-default avia-no-border-styling  avia-builder-el-11  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll  container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-11187'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column av-24fe8g-f2ffe32c51dc25347c1827e18b288f60 av_one_full  avia-builder-el-12  avia-builder-el-no-sibling  first flex_column_div '   ><div  class='togglecontainer av-kzfmu9uf-81da4e20d7db7c4e853409e246f524de av-elegant-toggle  avia-builder-el-13  avia-builder-el-no-sibling  toggle_close_all ' >\n<section class='av_toggle_section av-kzfmtme7-b8c98403b855aeb204be77a7e8c332cb'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-1' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1'>How to Make a Reservation for Toyoko Inn<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Please visit Toyoko Inn Official Website for an easy and convenient reservation. You can access from computers, tablets, smart phones, and cell phones.<\/p>\n<p>Making reservations from smart phones and cellphones: <a href=\"https:\/\/de.ffm.toyoko-inn.com\" target=\"_blank\" rel=\"noopener\">https:\/\/de.ffm.toyoko-inn.com<\/a><\/p>\n<ul>\n<li>You can make reservations starting six months prior to the date or your stay.<\/li>\n<li>You can first check room availability, pricing, and other necessary information on the search screen to make a reservation.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kzfmtme7-14ccf3f1d7cde1893753ec69d0339b31'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-2' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2'>Check-in &amp; Rezeption<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><ul>\n<li>Check-in is from 15:00. Please come to the front desk We can process your check-in before 15:00, but you will not be able to enter your room until 15:00.<\/li>\n<li>Accommodation rates must be paid at check-in. The receipt will be available at check-out.<\/li>\n<li>Bar soaps, shower caps, razors, and combs are available at the front desk. Nightgowns are at the lobby near the front desk. (Some hotels have nightgowns in the room.)<\/li>\n<li>Please come to the front desk for rental services.<\/li>\n<li>Paid services including photocopying, fax, cleaning and delivery are handled at the front desk.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kzfmtme7-fba8d2de76c52ff9e098095bca0cf3bf'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-3' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3'>When Going Out<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><ul>\n<li>There is no curfew for guests who have already checked in, but please leave the room key at the front desk if your room key is a cylinder key.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kzfmtme7-c3b21454d1fa57b4453052b0e69930ca'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-4' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4'>Late Arrivals and Cancellations<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><ul>\n<li>Toyoko Inn will cancel your reservation if you do not check-in by the planned arrival time without notice. Please make sure to contact the hotel if you will arrive later than the planned time.<\/li>\n<li>You will be charged 90% of cancellation fee if you cancel after 12:00 on the day of your reservation. However, there may be exceptions with group or OTA reservations and corporate contracts.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kzfmtme7-794e519fcdf4444f206fb7741749c19e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-5' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5'>Check-out<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><ul>\n<li>Check-out is until 10 a.m.<\/li>\n<li>An extension fee will be charged if you do not check out on time.<\/li>\n<li>Up to 12 p.m. we charge an additional 10 euros, in the case of an extension until 2 p.m. the additional costs are 20 euros. After 2:00 p.m., the full overnight rate applies unless the room has already been rented to someone else.<\/li>\n<li>If all rooms are reserved, an extension of the stay is not possible.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kzfmtme7-de6a6298e87a239aec7af9b3eaea75d1'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-6' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6'>Cleaning of Rooms for Multiple-night Stays<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><ul>\n<li>Room cleaning will be finished by 15:00 unless otherwise requested. Please make a request at the front desk beforehand if you wish to have your room cleaned earlier.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kzfmtme7-13b9b012fae43d51b382a551b4894475'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-7' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7'>Room Change for Long Term Guests<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><ul>\n<li>Here at Toyoko Inn, we strive to provide you a pleasant stay by cleaning your rooms. We ask long-term guests to change their room after the 8th night for complete room cleaning.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kzfmtme7-dec3b9781891e254b9d0e10f9fadf475'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-8' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-8'>About the accommodation service for children<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-8' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><ul>\n<li>At Toyoko Inn, childrenup to the age of 12 are not charged an accommodation fee if they sleep in the same bed as a parent.<\/li>\n<li>Children sleeping alone in one bed or children who are 13 years or older will be charged the same as adults.<\/li>\n<li>In case parents want to share the bed with their children, only one child per bed is allowed.<\/li>\n<li>If you stay in a twin room with an adult and a child, fee still applies for the child.<\/li>\n<li>There is no charge for a child who sleeps in the same bed as a parent, but amenities, towels, pillows, etc. will not be provided. Those are available for an extra charge if required.<\/li>\n<li>Depending on the hotel, there are some room types in which this service is not available.<\/li>\n<li>Cots are not available.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kzfmtme7-691c4f901c87d4e2637057fecbb7b811'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-9' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-9'>Meeting Visitors at the Hotel<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-9' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><ul>\n<li>Please meet your visitors in the lobby.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kzfmtme7-564386114ed8242e88a51f32e7a56c07'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-10' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-10'>Underage Guests without Guardians<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-10' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><ul>\n<li>Toyoko Inn may contact a guardian when underage guests are staying at the hotel by themselves.<\/li>\n<li>There may be cases where we may refuse accommodating underage guests without guardians.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11187","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - 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